Because ZŪG makhana is a packaged food product, our return process is built around quality and safety rather than change-of-mind returns. Here's exactly how it works.
We'll happily replace or refund your order if you receive:
For hygiene and food-safety reasons, we cannot accept returns of pouches that have been opened, used, or partially consumed, and we don't offer returns for reasons of taste preference or change of mind once a pouch is opened.
Please report any issue within 48 hours of delivery. We recommend recording an unboxing video or taking clear photos of the sealed package and any damage — this helps us resolve your claim faster.
Approved refunds are issued to your original payment method and typically reflect within 7–10 business days, depending on your bank or payment provider.
You can cancel an order free of charge any time before it's dispatched — just contact us with your order number. Once an order has shipped, it can no longer be cancelled, though our replacement/refund process above still applies if something's wrong on arrival.
Call us @ +91 99587 37880
Email us @ care@eatzug.com