Terms & Conditions

1. About us

ZŪG is a makhana (fox nut) snack brand manufactured and marketed by Nature Ties (Proprietor), operating under FSSAI Licence No. 12426000000577. All products are sold under the ZŪG brand name through eatzug.com.

2. Eligibility

To place an order on this site, you should be at least 18 years old, or be browsing and ordering with the involvement of a parent or guardian.

3. Products and pricing

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• We make every effort to display accurate pricing and product information, but errors can occasionally occur — if we spot a pricing error on your order, we'll contact you before proceeding.
• Prices, offers, and product availability are subject to change without prior notice.

4. Order acceptance

Placing an order is an offer to buy; it's only confirmed once we accept it. We reserve the right to refuse or cancel any order — for example, in cases of suspected fraud, pricing errors, or stock unavailability — and will inform you if this happens.

5. Payments

We accept payments through the methods shown at checkout (cards, UPI, net banking, and other options as available). All online payments are processed through secure, third-party payment gateways — we do not store your card or banking details on our servers.

6. Intellectual property

The ZŪG name, logo, packaging design, and all content on this website (text, images, graphics) are the property of Nature Ties (Proprietor) and may not be copied, reproduced, or used without our written permission.

7. Acceptable use

You agree to use this website only for lawful purposes and not to misuse it in any way that could damage, disable, or impair the site, or interfere with anyone else's use of it.

8. Limitation of liability

While we take care in preparing and packaging our products, our liability for any claim relating to your order is limited to the value of that order. We are not liable for indirect or consequential losses arising from the use of our products or website.

9. Governing law

These terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Patna, Bihar.

10. Changes to these terms

We may update these terms from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page will reflect the most recent revision.

11. Contact us